Support, AMC and upgrades for your software
Software needs care after launch. Our AMC plans cover fixes, security updates, backups and small changes, with response times agreed in writing. If your system is old, we upgrade it without losing your data.
- Covers
- Software we built, and systems we take over after an audit
- Includes
- Fixes, security updates, backups, monitoring
- Response
- Agreed in writing in your AMC
- Channels
- Phone, email, WhatsApp, ticket desk
- Upgrades
- New interface, mobile app, compliance modules, data migration
Everything that keeps your software running
Bug fixes
Problems in the software we support are fixed within the agreed response time.
Security updates
Framework, server and library updates applied before they become a risk.
Backups
Scheduled database and file backups, with periodic test restores.
Monitoring
Uptime and server health checks, with alerts to our team.
Payout-day support
An engineer available during your payout window so cycles finish on time.
Small enhancements
Monthly hours for small changes, new reports and tweaks.
Ticket desk
Every request gets a ticket number, so nothing is lost on WhatsApp.
Health report
A monthly summary of uptime, tickets, backups and recommendations.
AMC plans
Pick the cover your business needs
Response times, backup schedules and enhancement hours are written into your AMC agreement, so there is no guesswork when something goes wrong.
| What’s covered | Essential | Business | Priority |
|---|---|---|---|
| Bug fixes | Included | Included | Included |
| Security updates | Included | Included | Included |
| Backups | Weekly | Daily | Daily, plus an off-site copy |
| Uptime monitoring | Not included | Included | Included |
| Payout-day support | Not included | Included | Engineer on call |
| Small enhancements | Not included | Monthly hours included | More monthly hours included |
| Monthly health report | Not included | Not included | Included |
| Annual fee | Ask for a quote | Ask for a quote | Ask for a quote |
Every request tracked to closure
Tickets with numbers, updates and files in one thread, so nothing gets lost in a WhatsApp group.
Screens show sample data.
Upgrades
Upgrading software that’s showing its age
Slow payout runs, no mobile app, security warnings, no compliance features. If your system was built 5 to 10 years ago, we audit it and either upgrade it in stages or move you to our current platform, with your partners, history and balances intact.
We also take over software built by other companies, after an audit of the code, database and server.
Audit
We review the code, database, server and payout logic, and list the risks in plain language.
Plan and quote
You get options: patch and secure, upgrade in stages, or migrate to our platform.
Migrate and test
Data moves to the new system, and we run parallel payout cycles until every total matches.
Switch over
Go live on a quiet day, with the old system kept read-only for reference.
Common questions
- Do you support software built by another company?
- Yes, after an audit of the code, database and server. We then quote AMC or recommend an upgrade.
- What happens if something breaks on payout day?
- Plans with payout-day support give you an engineer during your payout window, so cycles finish on time.
- How do we raise a support request?
- Call or WhatsApp +91 99347 53003, email support@hautitsolutions.com, or raise a ticket from your admin panel.
- Can AMC include small changes?
- Yes. Business and Priority plans include enhancement hours each month for small changes and reports.
Tell us what you want to build
Share your idea, your current process or the software you want to replace. We’ll suggest the approach, timeline and budget, in writing.
Sales +91 93100 77762 · sales@hautitsolutions.com
